Trust & Safety
Your safety is our top priority. We've built HelloMapper with multiple layers of security, verification, and protection to ensure every interaction is safe, secure, and professional.
How We Keep You Safe
Comprehensive safety measures at every level
All contractors undergo comprehensive criminal history checks, reference verification, and identity validation before joining our platform.
We verify all qualifications, certifications, licenses, NDIS Worker Screening, and Working with Children Checks through our compliance tracking system.
Bank-level encryption, secure payment processing through Stripe, and data protection compliant with Australian Privacy Principles.
Platform-wide insurance may apply to jobs booked through HelloMapper. All contractors maintain primary professional indemnity and public liability insurance.
Real-time GPS check-in and check-out verification ensures accurate attendance tracking and location-verified service delivery.
Continuous compliance monitoring with automatic expiry notifications, regular audits, and feedback systems to maintain high standards.
Our Verification Process
Every contractor goes through our rigorous 4-step verification
- Government-issued ID validation
- Address verification
- Photo verification
- Contact information validation
- National Police Check
- Working with Children Check
- NDIS Worker Screening
- Reference checks (minimum 2)
- Qualification verification
- License validation
- Professional registration
- Certification validation
- ABN verification
- Insurance documentation
- NDIS Code of Conduct training
- Platform policy agreement
Our Safety Commitments
What we promise to every user
Community Safety
We foster a safe community through verification, monitoring, and zero-tolerance policies for misconduct.
Transparency
Clear communication, visible ratings and reviews, and transparent platform fees (25% for contractors).
Incident Response
24/7 support team, rapid incident response protocols, and comprehensive dispute resolution processes.
Fair Practices
Equal opportunity, anti-discrimination policies, and fair treatment for all users in accordance with Australian law.
Report Safety Concerns
If you encounter any safety issues or concerns, report them immediately
- 1
Identify the issue or concern
- 2
Use in-app reporting or contact support
- 3
Provide detailed information and evidence
- 4
Our team investigates within 24-48 hours
- 5
Action taken and resolution communicated
- 6
Follow-up and monitoring
Emergency Situations
In case of immediate danger or emergency, contact emergency services (000) first, then notify HelloMapper support immediately.
Need to report an issue?
Contact our support team →Your Peace of Mind
With HelloMapper's comprehensive safety measures, you can relax knowing that every interaction is protected, verified, and monitored for your safety and wellbeing.
- 24/7 support team ready to assist you
- Comprehensive insurance coverage on all bookings
- Real-time incident response protocols
- Regular safety audits and continuous improvement
We continuously monitor compliance and safety through:
- Automatic tracking of document expiry dates
- Regular compliance audits and reviews
- GPS-verified job attendance
- Client and contractor feedback systems
- Incident tracking and pattern detection
Our team is here to answer any questions about our safety measures and verification processes.